Delivery Options

We offers 3 convenient delivery options.

1. 2-3 Standard Day Delivery: Products shipped via this service are normally delivered before 5:30 p.m. 2-3 days working day after dispatch.

2. Next Day Delivery: We offer next day service on most of our products that are in stock which are ordered prior to 3:00 p.m. delivery via overnight service and normally delivered by 5:00 p.m. local time next business day after dispatch. Overnight delivery is not available for overseas destination except N. Ireland, Scottish Islands and the Isle of Man and Weight.

3. 2-3 Day International Shipping: For an additional charge, we offer this expedited shipping option on products shipped to international locations (please call for charges). Products shipped prior to 3:00 p.m. and normally delivered by 5:30 p.m. local time two-three working days after shipment.

Collection Service

Our collection service is as its name suggests is organized by us on behalf of the client but accepts no responsibility for loss or damage whilst in the sole control of the courier. Your system is fully covered by insurance whilst in our physical possession.

To make the booking-in procedure easier, please adhere to the following:

• First, fill in the online booking form, and note unique reference number.
• If booking by phone the reference number will be given to you immediately. This reference number is all you need to quote for enquiries.
• For same day collections phone our sales team before 1.00pm.
• You will receive a phone confirming date of collection.
• Second, pack your PC/laptop as described in the Packaging Information guidelines section.

Once we receive your machine, we will insure that it is cared for properly and we will keep you aware of its repair progress. Passwords for BIOS, windows and hard drive should be conveyed by email or phone, without them we may not be able to proceed with the repair.

Failed Delivery/Collection

Please note, we have contracts with couriers who are amongst the best in the world, we cannot be held responsible for any failed collections. We are charged a fee of £25.00 by the courier for any booked collection where the client does not have his PC/laptop ready packed or is not available when they arrive. This charge regrettably will be passed on to the client. See terms and conditions.

Signature is required for delivery: Most of our shipments contain valuable IT equipment. If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign on your behalf including your place of work. Please note that we are not able to redirect the shipping address once a package has left our premises. Title and loss risk to all products passes to you on delivery.

Undeliverable Packages: Occasionally packages are returned to us as undeliverable. When the courier returns an undeliverable package to us, please contact us to make arrangements for reshipment. Further re-delivery charges may apply.
Failed Delivery Attempts: Most of our couriers make at least 2 attempts to deliver a package. After three delivery attempts, the package will be returned to us. Further re-delivery charges may apply.

Insurance cover

If you are using our suggested courier collection service, please note the inclusive insurance cover is only £50 per parcel and only applicable if goods are packaged correctly. Clients with expensive PCs/laptops should seriously consider investing £3.50 which gives you up-to £1,000 insurance cover. This option is available to you whilst filling in the on line form or when phone booking your repair.

Please follow our suggested method of packing when sending your laptop as Couriers & insurance companies will not cover broken LCD panels, due to incorrect packaging. Please remember, If badly packed, your insurance cover may be invalid.

Packaging Instruction

Whilst courier take every care when transporting parcels, it is important that the goods are packaged carefully with an adequate amount of shock absorbing material surrounding it for the journey (see suggested method of packing).

Packaging information

Whilst courier take every care when transporting parcels, it is important that the goods are packaged carefully with an adequate amount of shock absorbing material surrounding it for the journey (see suggested method of packing).

Suggested method of packing:

• PCs/Laptop should be placed in a corrugated (double wall), cardboard box.
• Allow a minimum of 10cm (4in) of suitable shock absorbent packing material around the item for shock absorbing padding as shown in the correct packaging photograph.
• Padding can be bubble wrap, polystyrene chips or similar. Avoid the use crushed paper it offers little impact strength
• The box should be securely sealed with packing tape.
• The unique reference number should be clearly displayed on the outer box.
• Ancillary parts, e.g. cables, unnecessary data CDs, manuals etc are not required unless specifically asked for.
• In the case of sending a laptop, the AC adapter and battery should be sent but should not be placed on top of the laptop so not to apply undue pressure on the lid causing the screen to crack.
  
  Correct Packaging
  
  (shown without the top filling in place)
  
  

  Incorrect Packaging
  
  Does & don’ts when Sending your Package
   

• When sending laptop, please include one battery and the AC adapter in the box. Sometimes one of these items can have caused the problem your laptop is now experiencing. Also, when including the AC adapter remember to place it at the side of the computer as shown in the Correct Packaging photo; this will prevent possible pressure being applied to the lid of the laptop causing the screen to crack.
• Do not send the laptop bag, personal effects and unnecessary data disks not needed to affect the repair but do include and list any recovery CD's that came with your machine if they are available.
• On the outside of the box clearly write the unique reference Number you received when booking.
• When you receive your machine back, do not remove the warranty label attached to the underside.
• Please DO NOT ship using a FedEx or UPS provided Express Box, these DO NOT provide enough protection for your laptop.
• Avoid if possible the use of a box you need returned but if no alternative available PLEASE include a note specifying this, or you may not receive your original box back.
• If we receive a package that has been damaged during transport or on opening a package we find the contents damaged due to insufficient packing, we will inform you immediately for instruction of how to proceed. We will remedy minor problems at no expense, but please remember Couriers & insurance companies will not cover broken LCD panels, due to incorrect packaging. If badly packed, your insurance cover may be invalid.
• Once you have the item packed, please ring our offices and we will arrange its collection if needed.
  

Unless you instruct us to take out optional insurance cover on your behalf (£3.50 up-to £1000) only basic cover of £50 is provided for loss or damage. Remember insurance cover is optional.

RETURN & REFUND

Please see our returns policy and procedures for more details.

If you need to return a product for ANY reason, please contact our sales team by telephone or email for a Returns Material Authorization (RMA) number. Once given an RMA, fill in our RMA form and send back to us, it will only be valid for 30days after which you have to apply for another one.

Before we can issue an RMA, we may require a proof of purchase which was sent via email if you have included an email address with your order or by regular mail when your order was shipped.

We will provide a full refund (excluding delivery charges) if the product you have selected is found to be unsuitable within 7 working days following delivery this excludes business-to-business sales. Any system(s) returned within seven days for refund that require re-installation of the operating system may be liable to a £25+ VAT charge which will be deducted from any refund due.

Goods, other than faulty goods, may not be returned after 7 days unless we agree that there is good reason for us to receive such goods back, if we agree to accept these goods back into stock they may be subject to a 20% handling and restocking fee. If you purchased your order using our credit terms, you may be asked to provide a major credit card (Visa, MasterCard, American Express, etc) for us to assess the 20% open box restocking fee.

We recommend that you make full use of our sales team for advice prior to purchase.

Repaired products may not be returned for refund or exchange under any circumstances unless DOA or the same fault still exists.

If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to the our warehouse within 7 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product

Please note that we does not permit the return of or offer refunds for the following products:
• Product that is custom configured to your specifications
• Opened memory
• Opened software*
• Electronic software downloads
• Software Up to Date Program Products (SW upgrades)

*You may return software after rejecting the licensing terms, provided the software is not installed on a computer. However, software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.

Product must be deemed DOA by us within 7 calendar days of the invoice date in order to receive a replacement unit. In particular, please note that any items returned to us which you claim to be faulty or incomplete are checked and verified by our technicians. Any returned items that are found not to be faulty or incomplete will be returned to you and we shall be entitled to charge you for the return carriage costs via your original payment method. In the event that your credit card has expired, or is declined we will hold the item(s) until full payment has been made for the return carriage.

 Any items that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any items to us for example, by ensuring the goods are correctly addressed, adequately packaged (see PACKAGING CONDITION), and carried by a reputable carrier.